Privacy Policy

Privacy Policy updated may 2018

Traditional Woodworks Ltd is committed to protecting the privacy of all personal data collected from our customers. Our aim is to provide an exceptional customer service whilst safeguarding the security and privacy of all our customers.

This Privacy Policy explains Traditional Woodworks Ltd information practices and the choices you can make regarding the information we collect and how we use it.

What information will we collect?

Visitors to our website will have certain information collected through the use of Cookies and Analytics programs to help us deliver the best possible browsing experience.  This includes :

  • Your IP Address
  • Type of device used
  • Operating system on device
  • How you found our website
  • Pages visited on our site and the duration of your stay

Customers of Traditional Woodworks Ltd will need to provide the following information to allow us to process your orders : 

  • Name
  • Address
  • Contact Information

We DO NOT collect any financial information about our customers either through the website or in written records.

How will your information be used?

Information collected about our website users will be used to update and enhance our website to provide the best possible experience for our customers across all platforms and devices.  None of the information collected is personally identifiable.

Information collected from customers will be used to facilitate the processing of your order.  This will include creating a job sheet to track your order and contacting the customer to inform them their order is ready for delivery / collection.

When will we use your information?

Information collected about our website users will only be accessed and reviewed when we make updates to our website.

Information collected from customers will be accessed and used during the production of your order through to its delivery / collection.

The period for which we will keep your information

Website usage data will be deleted after 3 years.

Customer data will be kept for 7 years in accordance with Accounting and HMRC guidelines for tax and accountancy purposes.  If your order includes an additional item such as glass or ironmongery we may keep your records for longer if these items hold a guarantee which lasts longer than 7 years.

Will we share your information?

We promise we will NEVER share your details with anyone else.

How will we keep your data safe

Information collected about our website users is stored in the back-end of the website on a secure server with the latest encryption and security technologies.  Only the web designer and business owner have access to this server.

Customer data used during the processing of your order is stored on computers and in paper based folders.  All computers have the latest operating system security updates installed and up to date anti-virus software installed.  Computers are password protected.  All paper based records are stored securely in our office during the manufacturing process and then archived in a locked archive room once your order has been delivered / collected.

Your rights and choices

Under the new GDPR Regulations (May 2018) individuals have the right to request the following : 

  • To see what information a business stores about them
  • To make updates / amendments to this information if it is incorrect
  • To request that part of the information stored is deleted
  • To request that all the information stored is deleted

If you would like to request any of the above please visit our ‘GDPR Right of Access‘ page where you can complete a simple online form.  We will reply to all requests within 48 hours but it may take upto 5 working days to access and collate your information. 

By accessing or using our services you agree to this Privacy Policy. 

If you do not agree to this Privacy Policy please do not access or use our services in the future.

Changes to this Privacy Policy

We may make changes to our Privacy Policy in the future in accordance with new regulations or after reviewing our business practices.  The date at the top of this Policy will identify the last time this Policy was updated.  Your continued use of our services after this date will constitute your agreement to the terms of the Privacy Policy.